Privacy

Welcome to Suresh Jewellers This section pertains to the Privacy Policy of the website. We would like to inform that our privacy policy is subject to change without intimation and you shall be required to review the same regularly.

1. RETURN POLICY

Suresh Jewellers is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not satisfied with the purchase of a product, you can choose to return the order within 7 days of your purchase.

2. 7 days return policy

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the particular product in the same condition as it was delivered to you. Make sure the product is in its original packaging, along with the necessary documents such as invoices of the product to avail the refund. Our courier partner will collect the return/refund order from the address provided by you and will get it back to us.

3. What are the requirements for availing refund policy?

This refund policy is applicable only if the product is shipped back to us within 7 days.

This facility is available only through jewelsbox.co and not through our stores in India.

This refund policy is not applicable for Customized Ornaments or Gift Vouchers/Gift Cards and Digital Gift Vouchers.

The original Bill/ Product Certificate are necessary while returning the product.

Secure your product with the original invoice, certificate(s), Suresh Jewellers, etc.

9. Procedure to place return/refund of a product:

Call us at +91 9837720145 or mail us at sureshjellers19@gmail.com to inform once the secured envelope is ready to dispatch and we will arrange for the pick up at your doorstep.

Please make sure that you do not provide open product packets to our representative who visits to collect your product.

Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.

We are fully committed to make sure that you are completely satisfied with your purchase. Therefore, we give you the flexibility of further exchanging the jewelry piece selected by up to a certain period of time.

10. Are there any charges for shipping the product?

We provide one time FREE return shipping (within India) Return and Refund Policy. For all the subsequent returns under this policy, the shipping charges shall be borne by the Customer.

11. What if the product gets damaged?

The product should be in proper new condition while making the return. Any sort of damaged/ worn-out products will not be accepted under the Returns and Exchange Policy.